Return policy

You can cancel any order that is still awaiting payment, free of charge, from your Account page. Once an order is paid and being sourced or shipped, cancellation is handled case by case — contact support as soon as possible.

Because many items are sourced or shipped internationally, returns after payment are handled case by case. Contact support within 7 days of delivery with your order reference and photos of any problem.

If your item arrives damaged, defective or not as described, we will arrange a replacement or refund once the claim is verified with the carrier or supplier.

Approved refunds — full or partial — are generally processed through the payment method or payment provider used for the original transaction, subject to the applicable provider's processing requirements. Bank and mobile money refunds can take several working days to appear.

If you and a seller cannot resolve a problem with a marketplace order, contact support and our team will review the order, the listing and the evidence from both sides before deciding on a refund, partial refund or replacement.